Terms of service

Last updated: [DATE]

1. About us

The online store luvrufashion.com is operated by Andries Dragos Andrei, trading as LuvruFashion (sole trader), [BUSINESS ADDRESS], email [EMAIL ADDRESS]. "We", "us" and "our" refer to LuvruFashion.

2. Scope

These terms apply to all orders placed through our store by consumers. By placing an order, you confirm that you have read these terms and that you are of legal age in your country of residence.

3. Products

We describe and photograph our products as accurately as possible. Small differences in colour can occur depending on your screen. All offers are subject to availability.

4. How a contract is made

The products shown in our store are not a binding offer but an invitation to order. When you click the final order button at checkout, you make a binding offer to buy the items in your bag. A contract is formed when we confirm your order by email or ship the goods. If an item is unavailable, we'll let you know and refund any payment straight away.

5. Prices and payment

All prices are in euro. [VAT NOTE, e.g. "All prices include VAT." or the applicable small-business note for your country.] Shipping costs are shown at checkout before you pay. Payment is due when you place your order and is processed by our payment providers.

6. Delivery

We deliver to the countries shown at checkout. Delivery times are explained in our Shipping Policy and are estimates. The risk of loss or damage passes to you when you, or a person you name, receive the goods.

7. Customs

Our parcels ship from outside the EU. Any import VAT or carrier handling fees charged on delivery are explained in our Shipping Policy.

8. Right of withdrawal

As a consumer in the EU, you have a 14-day right of withdrawal. How it works, including return costs, is explained in our Returns & Refund Policy.

9. Warranty

You have the statutory rights for faulty goods under the consumer law of your country. If an item is faulty, contact us at [EMAIL ADDRESS].

10. Liability

We are fully liable for damage caused intentionally or through gross negligence, and for injury to life, body or health. For slight negligence, we are only liable for breaching an essential contractual obligation, limited to the damage that was typically foreseeable. Your statutory rights as a consumer are not affected.

11. Intellectual property

All content in this store, including text, images and design, belongs to LuvruFashion or its licensors. You may not copy or reuse it without our written permission.

12. Privacy

How we handle your personal data is explained in our Privacy Policy.

13. Governing law

These terms are governed by the laws of [COUNTRY]. As a consumer, you keep the protection of the mandatory laws of the country where you live. The UN Convention on Contracts for the International Sale of Goods does not apply.

14. Disputes

If you have a complaint, please contact us first at [EMAIL ADDRESS]; we'll do our best to solve it. We are not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board.

15. Changes

We may update these terms. The version that applies to your order is the one published when you placed it.