Shipping policy

Last updated: [DATE]

1. Where we deliver

LuvruFashion delivers to all countries in the European Union. The countries available to you are shown at checkout.

2. Processing time

Every order is prepared within 1–3 business days after payment. Orders placed on weekends or public holidays are processed on the next business day. Please double-check your shipping address; incomplete or incorrect details can delay your order.

3. Delivery time

After dispatch, standard delivery usually takes 7–15 business days. During peak periods (such as Black Friday and the holiday season) carriers can need a few extra days. Delivery times are estimates, not guarantees.

4. Shipping costs

Standard shipping is free on orders over €100. For orders under €100, the shipping cost is shown at checkout before you pay.

5. How we ship

To keep our prices fair, our pieces are sent directly to you from our partner fulfilment centres, most of them in China, rather than from a warehouse in your country. If you order several items, they may arrive in separate parcels.

6. Tracking

As soon as your order ships, you'll receive an email with your tracking number. Please allow 24–48 hours for the first tracking update to appear.

7. Customs and import charges

Because our parcels ship from outside the EU, they pass through customs on arrival. Depending on your country and the value of your order, you may be asked to pay import VAT or a handling fee to the carrier. [CHECK: if you register for the EU IOSS scheme, VAT is collected at checkout and this paragraph should say "No extra import VAT to pay on delivery".]

8. Lost or delayed parcels

If your tracking hasn't updated for more than 10 business days, or your parcel hasn't arrived within 25 business days of dispatch, contact us at [EMAIL ADDRESS] and we'll investigate with the carrier. The risk of loss only passes to you once you, or someone you designate, receive the parcel.

9. Contact

Questions about your delivery? Email [EMAIL ADDRESS].