Refund policy

Last updated: [DATE]

1. Your right of withdrawal

You can withdraw from your purchase within 14 days without giving any reason. The 14 days start on the day you, or a person you name (other than the carrier), receive the goods. If your order arrives in several parcels, the period starts when you receive the last one.

2. How to withdraw

Before sending anything back, tell us clearly that you wish to withdraw, by email to [EMAIL ADDRESS]. Please include your order number and the items you want to return. You can use the model withdrawal form below, but you don't have to. Sending your notice before the 14 days are over is enough.

3. Return address

Our pieces ship from our partner fulfilment centre abroad, so returns go back there too. After you contact us, we'll confirm your return and send you the exact return address. Please don't send items without contacting us first, as unannounced parcels can't be matched to your order.

4. Return costs

You pay the direct cost of sending the goods back, unless the item arrived damaged, faulty or not as ordered. We recommend a tracked shipping service, as we can't refund a parcel that never reaches us.

5. Condition of returned items

Please return items unworn, unwashed and with their original tags and packaging. You may try items on as you would in a shop. If an item shows wear beyond that, we may reduce the refund by the loss in value.

6. Refunds

We refund all payments received from you, including the original standard delivery cost, within 14 days of receiving your withdrawal notice. We use the same payment method you used for the order. We may hold the refund until the goods are back with us or until you send us proof of shipping, whichever comes first. If you chose a more expensive delivery option than our standard one, we only refund the standard delivery cost.

7. Items that can't be returned

For hygiene reasons, the right of withdrawal does not apply to sealed items, such as earrings, swimwear or underwear, once the seal or hygiene liner has been removed after delivery. It also doesn't apply to items made to your personal specifications.

8. Damaged, faulty or wrong items

If something arrives damaged, faulty or isn't what you ordered, email [EMAIL ADDRESS] within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't pay for any return shipping. This does not affect your statutory rights under EU consumer law.

9. Exchanges

We don't offer direct exchanges. Please return the item for a refund and place a new order.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: LuvruFashion, [BUSINESS ADDRESS], [EMAIL ADDRESS]

I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date: